Support
Answers to common questions, the live status of every service and a direct line to the team.
- Lost or leaked key Rotate it in your account. The old key stops at once.
- Limit reached See your usage and the day your limit resets.
- Change or cancel plan Upgrade at once, downgrade at the end of the period.
- Invoices Invoices and your card are in Manage billing.
- API docs Endpoints, parameters and example responses.
- System status All systems operational.
Contact support
A person on our team answers by email, usually within one business day.
Prefer email?
Write to support@adanos.com. You reach the same team.
Message sent
We answer by email, usually within one business day.
System status
All systems operational. Live from status.adanos.com.
Platform
- API
- 99.99%Operational
- Website and account
- 100.00%Operational
Data sources
- 99.97%Operational
- Reddit Crypto
- 99.97%Operational
- X
- 99.97%Operational
- News
- 99.95%Operational
- Polymarket
- 99.94%Operational
Frequently asked questions
No answer here? Write to us
I lost my API key. What now?
Log in and rotate your key under API key in your account. You get a new key at once and the old one stops working. We never send keys by email.
My key stopped working. Why?
Usually because it was rotated or revoked in the account, or because a paid plan ended. Your account shows the key's state and when it was last used. If it looks fine there, check the system status above, then write to us.
Can I share my key?
No. Your API key is confidential (Terms, section 4.3). Keep it out of public code and front-end apps. If it leaked, rotate it in your account.
What happens when I reach my monthly limit?
Further calls answer with 429 and the error "Monthly API limit exceeded" until your limit resets. Free keys reset each month on the day they were created, paid plans with their billing period. The answer and your account both show the reset date. Upgrade any time and the higher limit applies at once.
What does a 429 error mean?
Too many requests. The answer says which limit you hit. "Rate limit exceeded: 100 per 1 minute" is the limit per minute (100 on Free, 1,000 on Hobby and Professional): wait the seconds in the Retry-After header, then go on. "Monthly API limit exceeded" means this month's requests are used up. The X-RateLimit-* headers show what is left.
What counts as a request?
Each API call counts as one request, regardless of the endpoint. Rate limits and monthly quotas apply across all endpoints combined.
How do I change or cancel my plan?
Under Plan in your account. An upgrade applies at once and you pay only for the days left. A downgrade or a cancellation takes effect at the end of the period you paid for.
I paid, but my account still shows Free.
Write to us with the email of your receipt and we switch your plan by hand. Your payment is safe.
Where do I find my invoices?
In Manage billing, linked under Plan in your account. Each payment also sends a receipt by email.
Do I need separate subscriptions per API?
No. Every plan gives you a single API key that works across all five sentiment APIs: Reddit Stocks, Reddit Crypto, X/Twitter, Stock News and Polymarket.
What does "commercial use" mean?
Commercial use means integrating our data into products or services you sell or using it within a business that generates revenue. Personal trading, academic research and hobby projects are non-commercial.
Can I store the data I fetch?
Yes, as far as your permitted use needs it, for analysis, backtesting or audit (Terms, section 6.2). Storing it gives no right to publish or resell it.
Can I show the data on my website?
A public site or app shown to others is commercial use and needs Professional (Terms, section 5.2). For a few figures on a site, look at the website widgets.
Do you offer non-profit or education access?
Yes. Qualifying universities, research groups, faculty-led programs and non-profit organizations can apply for free non-commercial access on the Non-profit & Education access page.